What does payment review mean?

If your order has gone into payment review, it means the order may have failed. If money has been taken from your account and you have not received a order confirmation email, please contact us as soon as you can.

How do I know you have received my order?

Once you've placed your order, you will be directed to an order confirmation message which will contain your order number. This information will also be emailed to you; this can take up to 30 minutes to arrive in your inbox- so hold tight! Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you.

Will I receive a confirmation email when I place my order?

Once you have placed an order you will shortly receive a confirmation email. If you have not received your order confirmation within 10 minutes please check your Junk/Spam folder. If you have not received your order confirmation email please contact us .

What should I do if I receive an incorrect or faulty item?

We're sorry to hear that you've received an incorrect or faulty item. So we can get this sorted for you, please drop us a message with the following info: Your full name Your order number Product name Picture of the fault / incorrect item

What if my order is returned?

In instances your order is returned to us due to incorrect address information, missed delivery, delivery window expiration or custom fees we shall issue a EGift Card to the amount of your original order value.

FAQ

Frequently Asked Questions

I want to cancel / change my order

We are only able to cancel or amend orders before they have been shipped. Sorry, we know this is not ideal and we are looking into providing this in the future, but for now- please return any items you no longer wish to keep and contact the carrier for any address amendments you would like to make.

What are the shipping rates and times?

FREE SHIPPING OVER €35.00 (Some countries excluded).

STANDARD DELIVERY IN 3-5 WORKING DAYS. EXPRESS DELIVERY AVAILABLE.

Am I responsible for customs and taxes / duties?

Slick Gorilla Ltd is not responsible for any packages held by international customs agencies and it is not the responsibility of Slick Gorilla Ltd to make the customer aware of these agencies and their actions. Please check with your country's customs office to determine their procedures and any potential charges.

For example, UK residents might expect a customs charge of at least 20% of the total cost of the purchase. Slick Gorilla Ltd is not responsible for this payment. Your package may arrive at your local post office or delivery center and be held until pickup and payment is taken care of.

If you neglect to pick up your package and it is returned to us, we will not refund the charge for original shipping.

Should Slick Gorilla mistakenly be invoiced directly for any duties or fees from the shipping company after delivery, we will email an invoice for the balance due. This will need to paid immediately.

As with domestic shipping, if a package can't be delivered due to an error entering your shipping address, Slick Gorilla Ltd is not responsible for any additional fees that may incur in order to reroute or reship the package.

I have not received my order

Please Contact us here if your order has not arrived after the expected amount of days.

What if I have not received part of my order

If you're missing part of your order, it's possible it could have been sent in more than one parcel. If this is the case, you will have received one dispatch email per parcel.Please also check the invoice inside your parcel bag. This will detail which items should be in the parcel.

If you have only been sent one dispatch email and haven’t received all of your items please contact us ASAP.

Frequently Asked Questions

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